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(423) 598-9631

General Policies

Sessions at Inner Windows Therapeutic Practices include Therapeutic Massage only, which is non-sexual, and non-medicinal in purpose. The client is modestly draped at all times. Inappropriate suggestions or behavior from the client will result in immediate termination of the session and legal action. 

What to Expect

For the saftey of the client, a health history will be required so that proper considerations can be taken. Before the session begins the health history will be reviewed with the client, with time taken to address any concerns or questions the client may have.  Communication from the client during and after the treatment is expected and appreciated to ensure a successful session. A review of any findings or recommendations will occur at the end of each session. The first visit with a client usually lasts about 90 minutes - there is no additional charge to the client for this extra time.

Confidentiality of the session is fully respected and will not be shared except under court order or with the signed request of the client.  I will leave the room while the client disrobes to their level of comfort for the treatment. The client can expect to be modestly covered during the session, with only the area being treated exposed at any given time. Zen Shiatsu sessions are conducted with the client fully clothed, no oils or lubricants are used.

Some conditions may take several sessions to feel improvement, others may feel immediate improvement... it depends on the issue, how long it's been an issue, and how the client's body responds to the work.  I can usually tell how a client's body is receiving the work and will explain any recommendations for any additional sessions at the end of the treatment. If medical conditions warrant, I will refer the client to approprate medical attention.

Note regarding tipping: The very best compliment or "Tip" a client could possibly give me is to  sechedule their next session and to refer their friends and family! I consider myself a medical professional and believe that my pricing is fair for the services I offer therefore, while I appreciate the thought, I discourage monetary tipping. 

Guidelines for Adhering to Infectious Conditions Policy

Hands-on health care requires that I know and use safeguards against the spread of infectious conditions. I have received training regarding infectious illnesses and skin conditions, and routinely practice safeguards to protect myself and others from the spread of disease. If you have any concern or questions for your personal safety in receiving a massage or bodywork, please let me know before your session begins.

A person who is experiencing abnormal or uncontrollable secretion or excretion of bodily fluids (e.g., open wounds, abnormal bleeding, vomiting, or diarrhea), should not give or receive a massage or bodywork until the condition is resolved. A person who has a highly contagious infection including, but not limited to, chicken pox, measles, strep throat, a serious flu infection, or an infectious skin condition such as impetigo, staph infection, etc. should not give or receive a massage or bodywork until the condition has passed the infectious stage. 

Any conditions listed above, weeping lesions or infected wounds should be brought to my attention prior to the session. I will work around, but not directly on, any open wound, weeping lesions or any infected area. Depending upon the condition I may choose to cancel or reschedule the appointment. (Please refer to the Referral Policy outlined below.) I will use disposable gloves, a finger cot, or adhesive bandage if the skin on my hands is broken due to cuts, burns, abrasions, chapping, or damaged cuticles.

Substance/Medications Policy

For the safety of the client and myself, services may be denied to clients who consume alcohol or drugs prior to their appointment, or display any signs of alcohol or drug consumption when they arrive for their appointment. Note: Some Perscription and Over-the-counter medication can be contra-indicated for massage. Please let me know of ANY medications that have been taken within 6 hours of the scheduled appointment.

Referral Policy

I have received training to recognize conditions that are contra-indicated for massage or bodywork. In the event I suspect that such a condition exists, I reserve the right to refuse or stop service and refer the client to their primary care medical practitioner.  I also reserve the right to ask the client to provide a release from their primary care practitioner before resuming massage therapy or bodywork.

Cancellation and No-Show Policy

The client agrees to provide a 24 hour notice in the event of cancellation. If the client does not show up for a scheduled appointment without providing notification, full fees are due. If I must cancel or reschedule an appointment within 24 hours of the scheduled appointment, the client will receive a 25% discount on the rescheduled session.